Frequently Asked Questions (FAQ)

General Questions

1. What makes our shampoos natural and chemical-free? All our shampoos are formulated with 100% natural Ayurvedic herbs like Amla, Satreetha (Reetha), Bhringraj, Neem, Aloe Vera, Onion, and Tea Tree. They are free from harsh chemicals such as sulfates (SLS/SLES), parabens, silicones, artificial colors, and synthetic fragrances. We focus on gentle, plant-based cleansing that respects your scalp's natural balance.

2. Are our shampoos suitable for all hair types? Yes! Our range is designed for most hair types (straight, wavy, curly, oily, dry, normal).

  • For hair fall & strengthening: Amla & Bhringraj, Onion & Tea Tree
  • For dandruff & scalp issues: Neem & Aloe Vera, Onion & Tea Tree
  • For natural cleansing & shine: Amla & Satreetha, Ancient Satreetha If you have very sensitive scalp or specific concerns (e.g., color-treated hair), do a patch test first.

3. How do herbal shampoos differ from regular chemical shampoos? Traditional shampoos often use strong detergents that strip natural oils, leading to dryness or rebound oiliness. Our herbal shampoos use natural saponins (from Satreetha/Reetha) for mild cleansing, while herbs nourish the scalp and roots. You may notice less foam initially—this is normal and means they're gentler.

Product-Specific Questions

4. What are the main benefits of each shampoo?

  • Amla & Satreetha Shampoo: Promotes shine, strengthens roots, gentle daily cleanse, prevents dandruff.
  • Amla & Bhringraj Shampoo: Reduces hair fall, nourishes scalp, promotes thicker & longer hair, fights premature greying.
  • Neem & Aloe Vera Shampoo: Controls dandruff & itchiness, soothes irritated scalp, antibacterial properties, ideal for oily/scalp acne-prone hair.
  • Onion & Tea Tree Shampoo: Boosts hair growth, reduces hair fall, fights dandruff & infections, adds volume.
  • Ancient Satreetha Shampoo: Pure traditional cleansing with Satreetha, deeply purifies without stripping moisture, great for reset washes.

5. Which shampoo should I choose for hair fall / dandruff / dry hair?

  • Heavy hair fall: Try Amla & Bhringraj or Onion & Tea Tree first.
  • Dandruff / itchy scalp: Neem & Aloe Vera or Onion & Tea Tree.
  • Dry / dull hair: Amla & Satreetha or Ancient Satreetha for gentle moisture-preserving cleanse. Many customers rotate 2 shampoos (e.g., one for growth + one for dandruff control).

Usage & Results

6. How should I use these shampoos? Wet hair thoroughly. Apply a small amount (coin-sized for short hair, more for long/thick), massage gently into scalp for 1–2 minutes (focus on roots), then rinse well. Use 2–3 times per week. Follow with a light natural conditioner or oil if hair feels dry. Results like reduced fall or less dandruff usually appear in 4–8 weeks with consistent use.

7. Why does my shampoo produce less foam / feel different? Herbal shampoos rely on natural foaming agents (like Reetha/Satreetha saponins) instead of synthetic surfactants. Less lather is normal and actually better—it means no harsh stripping. Your hair will feel cleaner and healthier over time.

8. Can I use these if I have colored / treated hair? Yes, they are gentle and won't strip color quickly like sulfate shampoos. However, always patch test, and consider using a color-protecting mask occasionally.

9. Are these shampoos safe during pregnancy / for children? Our products use only natural plant ingredients and are generally considered safe. However, consult a doctor before use during pregnancy, breastfeeding, or for young children, especially with strong herbs like Neem or Onion.

Shipping, Returns & Support

10. How long does delivery take? We ship across India (and select international locations). Delivery usually takes 3–7 business days within India depending on your location (faster in Delhi/NCR). Track your order via the confirmation email.

11. What is our return/refund policy? We accept returns within 7–10 days of delivery if the product is unopened, unused, and in original packaging. Refunds are processed to the original payment method (minus shipping fees in some cases). Contact us at [your email] with your order number for assistance.

12. How do I contact you for more help? Email us at [your support email] or use the chat widget on the website. We're based in Delhi and respond within 24 hours (usually faster).